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PROCEDURES
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system, certified by AENOR since the year 2000, in accordance with the ISO
9001:2000 standard for translation services (Company Certificate
number 0591/2/00), is based on three
fundamental elements: Quality Manual,
Quality Policy and Management Procedures and Regulations. |
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Our chosen model is the UNE
- EN - ISO 9001:2000 standard. This model requires the monitoring
of a number of documented procedures in our operations,
which are audited on a systematic basis by an independent
company. The procedures that we follow are:
- Control of documentation and registrations
- Control of customers relations
- Purchases of translations
- Handling of originals and translations
- Control of translation process
- Quality control of translations
- Staff qualifications
- Control of incidents, non-conformities and complaints
- Corrective and preventive actions
- Internal quality audits
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For more information regarding our quality procedures,
contact us at:
calidad@traductores.com
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